Resolvê Privacy Policy
Last updated: October 29, 2026
Resolvê is an app for service professionals to organize quotes, work orders, schedule and payments. This policy explains, in plain language, which data the app uses and how it is handled, in line with Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018) and, for people using the app outside Brazil, with the applicable data protection laws, such as the EU and UK General Data Protection Regulation (GDPR).
1. Who is responsible
Resolvê is developed and maintained by WAS Sistemas & Serviços (CNPJ 46.377.981/0001-91), run by Wellington A. Silva (the "developer"). Because the data stays only on your device, you control and are responsible for the information you enter, including your customers' information. For any question about this policy, write to us at contato@wassistemas.com.
2. Which data the app uses
All the information below is typed or chosen by you inside the app:
| Data | What it is for |
|---|---|
| Your name and phone (optional), entered on first launch | Identify who uses the app on this device. |
| Your business details: name, address and tax ID (optional) | Appear on the PDF documents you issue. |
| Customer details: name, phone, email, address, tax ID (if you enter them) | Customer records, work orders, schedule and payments. |
| Work orders, quotes, items, amounts, technical notes and remarks | Organize and document your work. |
| Schedule and appointments, team members | Plan visits and assign work. |
| Work order photos (before and after), taken with the camera or picked from the gallery | Record the work done. |
| Products, services, stock, sales, receivables and payables | Financial and stock control. |
The app does not request location permission, does not access your contacts, microphone or messages and does not collect advertising identifiers.
3. Where the data is stored
Data is kept in a local database inside the app's private storage on your device. It is not sent to any Resolvê server. If you uninstall the app or clear its data, the information you entered is erased from the device and cannot be recovered by us.
Please note: your device's system may make automatic backups: Google backup on Android and iCloud Backup on iPhone and iPad. If you keep it turned on, part of the app's data may be copied to your Google or Apple account, according to Google's or Apple's own settings and policy. You can manage this in your device settings.
4. Permissions used
- Camera and photos: used only when you choose to take or attach a photo to a work order. The photo is saved inside the app.
- Phone and maps: when you tap “Call” or “Directions”, the app opens your phone's dialer or your browser's map with the customer's phone number or address. From there, those apps' own policies apply.
- Notifications: used only if you turn on “Reminder before appointments”. The reminder is created on the device itself, from your schedule, without going through any server. You can turn it off in the app's or the device's settings (Android or iPhone).
5. Data sharing
Resolvê does not share, sell or transfer your data to third parties. Sharing happens only through an action of yours, when you tap “Share” on a PDF document (quote, work order or receipt). In those cases you choose the destination app (email, WhatsApp, etc.) and the content then follows that service's rules. Inform your customers and obtain their consent when necessary.
6. Ads, tracking and third-party services
The app shows no ads, uses no analytics or tracking tools and does not integrate third-party services that collect usage data.
7. Your rights
Because the data stays on your device, you can at any time view, correct or delete the information directly in the app or by removing the app. These rights apply under the LGPD in Brazil and under your own country's laws elsewhere (for example, the GDPR in the EU and the UK). If you have any question about your rights as a data subject, write to contato@wassistemas.com.
8. Security
Data is kept in the app's protected storage, accessible only to the app itself. We recommend keeping your device screen lock on and your system up to date. The developer has no access to the data stored on your device.
9. Children and teenagers
Resolvê is intended for professionals and businesses and is not directed at people under 18.
10. Changes to this policy
This policy may be updated to reflect changes to the app or the law. The date of the last update appears at the top of this page. If there is a relevant change, it will be announced on the app's store page.
11. Contact
Questions, requests or comments about privacy: contato@wassistemas.com.